Aleens Terms and Conditions

Introduction

Welcome to ! These Terms and Conditions outline the rules and regulations for the use of  Aleens's website, products, and services. By accessing this website, we assume you accept these Terms and Conditions in full. Do not continue to use Aleens's website or services if you do not agree to all the Terms and Conditions stated on this page

General Terms

1Meals are intended for the next day or should be consumed on the same day they are delivered

2The driver's waiting time at the agreed delivery location is 10 minutes from the time of arrival. If the customer does not respond to the call, the meals will be stored at the nearest Aleens branch

3Clients must pay in full 3 business days before the desired start date (new or renewal). Otherwise, delivery will not proceed.

4Customers may cancel within the first 5 days of the meal plan. The unused balance will be refunded, minus a 200 AED cancellation fee. No refunds after the 7th day.

5Refunds are processed using the original payment method and take 5–15 working days.

6 Each confirmed and paid referral earns a free snack on the client's next renewed plan.

7 Corporate discounts apply only under a formal agreement with Aleens.

Allergen Policy

1Aleens accommodates allergen and dislike requests to the best of its ability.

2However, our kitchen is not a certified allergen-free facility. Cross-contamination, while minimized, may occur.

3We do not accommodate high-risk or life-threatening medical allergies (e.g., severe nut or shellfish allergies).

4Customers with serious medical conditions must consult their doctor before subscribing and understand they assume full responsibility for their dietary choices.

5Aleens is not liable for any allergic reactions due to shared kitchen environments or unintentional traces.

Refund & Cancellation Policy

1Refunds are only eligible within the first 5 days of service, covering only the unused days.

2A 200 AED cancellation fee will be deducted from the refund amount.

3No refunds will be processed after day 7 of the subscription.

4Refunds will be made through the original method of payment.

5Refund requests must be initiated via official Aleens customer service channels.

6The cost of the bag will be deducted from the refunded amount.

Delivery Policy

1All deliveries will be made in thermal cooler bags with ice packs to preserve freshness. A deposit is required for the cooler bags.

2Deliveries will be placed at the client's doorstep during the agreed delivery time window. Clients must leave the empty cooler bag at the doorstep for collection during the next delivery.

3 There is no delivery on Saturdays. Friday delivery will include two meal sets to cover Friday and Saturday.

4Delivery changes must be requested at least 3 business days in advance.

5Unattended bags are the customer’s responsibility; Aleens is not liable for loss, theft, or spoilage.

6Failed deliveries due to customer absence will be counted as delivered.

7Aleens delivers to most UAE cities but excludes some remote or out-of-town areas.

7Clients are responsible for storing all meals in a refrigerator at below 5°C and heating meals for at least 2 minutes in a microwave before consumption.

8Please note that the bag is considered an integral part of the subscription. In the event that the client cancels the subscription Kindly ensure this policy is applied when processing any refund requests.

Limitation of Liability

1Aleens is not liable for indirect or consequential damages

2Aleens is not liable for outcomes related to customer’s dietary choices or health conditions

2Aleens is not liable for loss or damage to unattended deliveries

Privacy Policy

1By accessing or using our services, you agree to be bound by these Terms and Conditions and all other policies posted on our site

2Aleens reserves the right to change or modify these Terms and Conditions at any time without prior notice. Your continued use of the website constitutes your acceptance of the updated terms

3Any updates to terms will be communicated through the website, and continued use of services after updates constitutes acceptance

General Privacy Policy

1Aleens values your privacy and is committed to protecting your personal information. For more details, please review our Privacy Policy, which is incorporated into these Terms and Conditions

Use of the website

1Customers must be 18+ or have guardian consent

2Use the website for lawful purposes only

3Aleens reserves the right to refuse service or terminate accounts for misuse.

4Aleens does not guarantee the website will be error-free or uninterrupted

Products and Services

1Meal plans are valid for 90 days from the first delivery.

2Meal selection and dislikes are customizable within the plan range; customizations beyond this may incur extra fees.

3Subscription changes (upgrades, downgrades) must be settled within 3 business days.

Governing Law

1These Terms and Conditions are governed by the laws of the United Arab Emirates

Health Disclaimer

1Customers should consult a physician before starting any diet plan.

2Aleens does not offer medical advice or diagnose conditions.

3Subscribing to Aleens is at the customer’s own risk

Contact Information

1For questions or disputes, please contact Aleens Customer Service via our website or official WhatsApp /email. Info@aleens.ae